Every item in our collection comes with a certificate of authenticity detailing its origin and artisan information. We work exclusively with verified Tibetan artisans and fair-trade cooperatives, maintaining direct relationships that ensure genuine craftsmanship. Product descriptions include the specific region where items are created, the artisan's name or cooperative, and traditional techniques used. For singing bowls, we provide information about the metal composition and hand-hammering methods. Prayer flags include details about traditional blessing ceremonies. Jewelry pieces come with documentation of materials like genuine turquoise, coral, or silver content. We also include care instructions that reflect traditional practices. If you ever have concerns about an item's authenticity, our customer support team can provide additional documentation, photos of the creation process, or connect you with information about the artisan community behind your purchase.

We offer a 30-day return window for items that arrive damaged, significantly different from descriptions, or defective. Because our products are handcrafted, slight variations in color, size, and pattern are natural characteristics that reflect authentic artisan work and are not considered defects. If you're unsatisfied with your purchase, contact us within 30 days with photos and order details. We'll arrange a return shipping label for eligible returns and process refunds within 5-7 business days of receiving the item in original condition. Exchanges are available for different sizes or colors when inventory permits. Custom-ordered or personalized items cannot be returned unless damaged. For singing bowls, we encourage reviewing sound sample recordings before purchase, as tonal preferences are subjective. We stand behind our quality commitment and work with you to ensure satisfaction while respecting the unique nature of handcrafted goods and supporting our artisan partners.

We ship worldwide from our distribution center, with delivery times varying by location and shipping method selected. Domestic orders within the continental US typically arrive in 5-8 business days via standard shipping, or 2-3 business days with expedited options. International shipping to Canada, UK, Europe, and Australia takes 10-15 business days, while other international destinations may require 15-25 business days. Orders are processed within 1-2 business days, and you'll receive tracking information via email once shipped. Some larger items like singing bowls or statues may require additional handling time. We use secure packaging with protective materials to ensure delicate items arrive safely. Customs duties and import taxes for international orders are the customer's responsibility and vary by country. During peak seasons or festivals, processing times may extend slightly. For urgent needs or questions about specific delivery dates, contact our support team before ordering for personalized assistance.

Absolutely—educating customers about Tibetan cultural heritage is central to our mission. Each product page includes detailed descriptions of the item's traditional use, symbolic meaning, and role in Tibetan spiritual practices. For prayer flags, we explain the significance of colors, mantras, and proper display methods. Singing bowl descriptions cover their use in meditation, sound healing, and Buddhist ceremonies. Jewelry items detail symbolic elements like the endless knot, lotus flower, or protective mantras. We provide background on materials' spiritual significance, such as why certain stones are considered sacred. Our blog features in-depth articles about Tibetan traditions, festival celebrations, and artisan techniques. We also share stories directly from the artisans and communities who create these items, connecting you to the living culture behind each piece. This approach ensures you're not just purchasing a product, but participating in cultural preservation and gaining meaningful understanding of Tibetan wisdom traditions.